Return Policy

Return Policy

For Refurbished / Pre Owned / Unboxed Category:

 We offer a 3 (Three) Days Window (from Delivery Date) to our valued customers to return a product under the following three events and receive a replacement.

 

If we deliver:

 

  1. Wrong Product (Colour, Model, and Incorrect Specification as per Brand)
  2. Defective/Dead Product (Software Issue)
  3. Damaged Product (Physically Damaged-Broken)

 

Wrong and Damaged product must be reported within 48 hours from the delivery date accompanied with images of the product & product box.

 

We process a refund for your order only if we are not able to arrange a replacement. We process refunds and replacements when we receive your goods completely unused and accompanied with all the accessories.

 

All return request are either handled by our customer service through Call, email or web form (https://www.togofogo.com/contactus) available on our site. Once we have received your confirmed request we will arrange reverse pick up of your product and will inform you of the pickup date and time. In the unlikely event when we are not able to arrange a reverse pickup at your location, we will intimate you and request you to ship the product to us. The courier charges would be reimbursed or discount coupon of equivalent amount would be given by us to you. The courier charges eligible for reimbursement are up to Rs.250 only.

 

The maximum time we take for replacements or refunds is 15 (Fifteen) to 20 (Twenty) working days.

  

For Brand New Products:

 

If you discover a defect in any product, please contact the manufacturer directly for information regarding the manufacturer's warranty. 

 

There is no return policy on New Mobiles and Accessories.

 

Connecting with Togofogo.com

 

You can contact us: 
by telephone on 1800-103-8764 between 09:30 to 18:30 IST Monday to Saturday or
by email at help@togofogo.com 
 
when contacting us you must quote your Web Order Number that you received when placing the original order.

 

Warranty coverage:-

 

*   The support contract does take care of all manufacturing/malfunctioning defects

     for all the handsets.

 

*   This contract does not include support for any accidental damage claims, CID

     (Customer induced damages) and theft insurance of any nature.

 

*    Warranty Bazaar will also entertain Accidental damage /Liquid Damage

      cases. In such case, Warranty Bazaar will charge separately to customer repair

      depending on the nature of repair required.

 

*    Warranty Bazaar will verify IMEI Numbers of the Mobile

      Handset and incorporate it in CRM for Validations and warranty support,

      Whenever customer raises a service support.

 

*    Warranty shall be void if the mobiles are found as tempered by any other service

      Provider/ seal broken wherever it’s applicable.

 

*     Warranty Bazaar will provide the repairing service within 15 working days. (From pickup to drop

       At customer door step )

 

*     For the warranty support please call on 18001033593 and Email us –      

       Support@warrantybazaar.com.