We offer a 3 (three) Days Window (from Delivery Date) to our valued customers to return a product under the following three events and receive a replacement.
If we delivered:
Wrong and Damaged product must be reported within 48 hours from the delivery date accompanied with images of the product.
We process a refund for your order only if we are not able to arrange a replacement. We process refunds and replacements when we receive your goods completely unused and accompanied with all the accessories.
All return request are either handled by our customer service through Call, email or web form (https://www.togofogo.com/contactus) available on our site. Once we have received your confirmed request we will arrange reverse pick up of your product and will inform you of the pickup date and time. In the unlikely event when we are not able to arrange a reverse pickup at your location, we will intimate you and request you to ship the product to us. The courier charges would be reimbursed or discount coupon of equivalent amount would be given by us to you. The courier charges eligible for reimbursement are up to Rs.250 only.
The maximum time we take for replacements or refunds is 15 (Fifteen) to 20 (Twenty) working days.
For Brand New Products:
If you discover a defect in any product, please contact the manufacturer directly for information regarding the manufacturer's warranty.
Connecting with Togofogo.com
You can contact us:
by telephone on 1800-103-8764 between 09:30 to 18:30 IST Monday to Saturday or
by email at firstname.lastname@example.org
when contacting us you must quote your Web Order Number that you received when placing the original order.