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C2C Terms and Conditions

     C2C Courier Policy

 

  • The service charges for providing pickup facility is depend on the price of the selling price. Which will be debited from seller’s payment & payment will be credited after 7 days of delivering the product to buyer.

 

  • Commission structure will be as follow

 

  • The Commission would be 10% as per the handling selling price.

 

  • TAT of delivery for same city is 3 to 5 working days.
  • TAT of delivery for intercity is 5 to 7 working days.

 

  • Return Policy:

     

    We offer Three Days window (from delivered date) to our valued customers to return a product under the following events and receive a replacement.

     

    If We Deliver:

     

    1. Defective Product (Software/Functional Issue)
    2. Wrong Product (Colour & Model)
    3. Dead Product (Product totally not working)
    4. Damaged Product (Physically damaged)

     

    Wrong, dead and damaged product must be reported within 24 hours from the delivery date accompanied with images of the product & product box (through email).

     

    We accept your complaint when we receive your goods completely unused and accompanied with all the accessories.

     

    We process a refund for your order only if we are not able to arrange a replacement.

     

    If you have purchased warranty bazaar pack with any category of the product then after 3 days you directly contact to Warranty Bazaar customer care if delivered product is defective (Software/Functional Issue only).

     

    The maximum time we take for resolve your complaint within 15 working days.

     

    There is no return policy on New Mobiles and Accessories.

      

    If you discover a defect in any product (for defective products only), please contact the manufacturer directly for information regarding the manufacturer's warranty. 

     

    All return request are either handled by our customer service through Call, email or web form (https://www.togofogo.com/contactus) available on our site.

    Once we have received your confirmed request we will arrange reverse pick up of your product and will inform you of the pickup time. In the unlikely event when we are not able to arrange a reverse pickup at your location, we will intimate you and request you to ship the product to us. The courier charge would be reimbursed of equivalent amount would be given by us to you. The courier charge eligible for reimbursement are up to Rs.200 only.

     

    Connecting with Togofogo.com

     

    You can contact us: 
    by telephone on 9266807777 between 09:30 to 18:30 IST or
    by email at help@togofogo.com
     
    Note: When contacting us you must quote your Web Order Number that you received when placing the original order.